Computers Unplugged Service Agreement
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Agreement
Customer Obligations
It is the duty of the customer to make sure that all vital data has been backed up before work is done on your machine. Please make sure you back up:
- Documents you want to keep
- Pictures you want to keep
- Accounting records
- Email addresses
- Email messages
- Internet connection details
- Any other information that it is important to keep
While we take every care to protect the data on the computer we take no
responsibility for data that becomes corrupt.
It is your responsibility
to make sure you have a back up copy.
Follow Up Calls
Due to the complex nature of the computer, it can occur that an apparent
solution may cause further problems down the track. For example, a customer
may require a repair on a scanner. In the process of the repair, we would
obtain and install the most up to date software for the scanner and then
reinstall the scanner. At this point all may appear to be working correctly.
A few days later, the client may try receiving a fax on his modem and find
that it doesn't work anymore. The problem may well be that the software
newly installed for the scanner has changed some code relied on by the fax
service and this has caused the further complication.
It is the customer responsibility to reinstall any software or additional
drivers that may be required after a repair has been carried out.
If a follow up service call is required in order to get your computer fully
functioning an additional fee will be charged to the client unless the problem
has been caused by an actual error on our behalf.
To try to reduce this cost we can install, with your approval, a program
on your machine that will enable you to connect to our server and which
will give us remote access to your computer. This will significantly reduce
the amount of time required for a service call and reduce the cost to you.
Warranty
We stand behind the quality of our work and provide a four week follow up warranty on all our work.
- We will provide free on site follow up visits within a thirty kilometres
of base provided that the fault is connected with faulty installed equipment
or an error on our behalf. Please note the section of Follow Up Calls before
requesting a follow up visit.
- In addition to this, most equipment supplied by us has a minimum six month
manufacturer's warranty which is done on a return to base basis.
- During the warranty period, the customer is entitled to free phone and
email support in regard to the work carried out.
We reserve the right to alter our fees, however, this will not happen without the customer being notified of changes in advance.
Customer Declaration
I ____________________ have read and understood and agree to the terms of
the above agreement.
Signed ______________________ Date ___/___/___